Experience: 1–3 years (preferred in Shopify/e-commerce/D2C operations)
About Us
My Laptop Spares is a fast-growing D2C e-commerce brand specializing in laptop spares and accessories, operating through our online portal www.mylaptopspares.com. We are looking for a proactive and detail-oriented E-commerce & Customer Support Executive to manage daily order processing, customer service, and backend operations.
Key Responsibilities
Order Processing & Fulfillment
- Process incoming orders, book purchases, and raise invoices accurately and on time
- Coordinate with shipping locations and provide necessary documentation for dispatch
- Track shipments and ensure timely delivery to customers
- Update stock levels regularly on the backend system
Customer Support
- Respond to customer queries via chat, phone, and email in a professional and timely manner
- Log customer complaints as tickets and resolve them within the shortest possible turnaround time
- Follow up with customers post-delivery to collect online reviews and feedback
Catalog & Operations Management
- List current SKUs on the portal with accurate product details
- Maintain accurate inventory records and flag discrepancies
- Support various other day-to-day activities required to run a smooth online business operation
Required Skills & Experience
- Prior experience working with Shopify / Woocommerce, Zoho Books, Zoho Desk, Shiprocket, and Razorpay is required, and will be considered a strong advantage
- Proficiency in Google Docs/Sheets, Email communication, and MS Excel
- Strong written and verbal communication skills in English and Hindi; knowledge of an additional local language is a plus
- Detail-oriented with strong organizational and multitasking abilities
- Ability to work independently and handle pressure during high-order / customer query volume periods
Good to Have
- Working knowledge of Digital Marketing, Social Media Marketing, and Google Ads
- Prior experience in a D2C or e-commerce startup environment
What We Offer
- Opportunity to work closely with the leadership team in a growing D2C brand
- Hands-on exposure across the full e-commerce operations stack
- On the job learning opportunity in Digital Marketing / Marketing skills
- Working days: Mon-Sat, Working hours: 9 am to 6 pm
📌 Shopify & Customer Support Executive (New Delhi)
🏢 My Laptop Spares
📍 New Delhi
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