-  Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.
-  Ensure resolution provided in the first interaction with the customer
-  Acquiring knowledge about the newly released products and recent updates.
-  Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
-  Position and sell Premium support contracts to customers based on their support entitlement.
- Job Responsibilities:
- Desired Skills:
-  Self-Motivated C Ability to Work Under Pressure




-  Should have valuable comprehensibility and understandability of what customers want
-  Should have critical thought process and decision-making capability with focus on accuracy
-  Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
-  Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
-  Ability to sell/Upsell
-  Candidates should be open to a shift of 24x7.
- Soft Skills:
-  Should possess good English verbal skills
-  Excellent logical reasoning
- ands of technology experts across.

📌 Customer Support Specialist (Chennai)
🏢 TechDoQuest
📍 Chennai