The Inside Sales Executive – Lead Management will be responsible for the first level of engagement with all incoming sales leads. The primary objective is to ensure that every lead is contacted promptly, qualified based on defined criteria, and assigned to the appropriate sales representative for further conversion.
The role will also be responsible for monitoring CRM follow-ups, ensuring that no lead is missed, and preparing periodic reports for sales review meetings. This position will significantly improve lead response time, sales efficiency, and conversion rates by allowing field sales personnel to focus on reliable buying prospects.
Key Responsibilities
Contact all incoming enquiries through telephone, email, and other communication channels.
Make cold calls to prospective customers and qualify leads based on predefined criteria.
Understand customer requirements and identify genuine business opportunities.
Assign qualified leads to the respective sales personnel for further follow-up.
Maintain accurate records of all customer interactions in the CRM system.
Track pending follow-ups and remind sales personnel of overdue actions.
Prepare weekly lead status and follow-up reports using Google Sheets for review during weekly sales meetings.
Coordinate with the sales team to ensure timely closure of customer enquiries.
Maintain high standards of customer interaction and represent the SigLoch brand professionally.
Assist in maintaining lead databases and generating periodic sales reports.
Educational Qualification
Graduate in any discipline.
Preference will be given to candidates with a BBA, BBM, Marketing, or Business Administration background.
Experience
Minimum 1 year of experience in Inside Sales, Telecalling, Customer Support, Lead Generation,
CRM, or Sales Coordination is preferred.
Fresh graduates with excellent communication skills and a positive attitude are also encouraged to apply.
Preferred Industry Experience
Candidates with experience in any of the following industries will be preferred:
Industrial Equipment
Machinery Manufacturing
Engineering Products
B2B Sales
Printing & Packaging Industry
Automation Products
IT Products & Services
CRM or Customer Support
Inside Sales or Telemarketing
Required Skills
Communication
Excellent spoken Hindi (Mandatory)
Good spoken and written English (Mandatory)
Basic Malayalam communication (Preferred)
Technical Skills
Good knowledge of MS Office
Email communication
Google Sheets / Microsoft Excel
Experience with CRM software will be an added advantage
Personal Attributes
Excellent communication and interpersonal skills
Pleasant telephone etiquette
Confident and persuasive personality
Well-organized with strong follow-up skills
Customer-focused approach
Self-motivated and disciplined
Good time management skills
Willingness to learn and grow
Ability to work independently as well as with a team
Preferred Candidate Profile
Female candidate preferred.
Seeking a long-term career opportunity
Immediate joining preferred.
Working Hours
Monday to Saturday
9:00 AM to 5:30 PM
Compensation
Training Period
Duration: 3 months
Stipend/Salary: ₹20,000 per month
After Successful Completion of Training
Salary: ₹25,000 per month
Key Performance Indicators (KPIs)
Number of leads contacted within the defined response time
Lead qualification ratio
CRM data accuracy
Follow-up compliance
Number of qualified leads assigned to sales
Weekly reporting accuracy and timeliness
Customer response and engagement levels
Career Growth
The selected candidate will have opportunities to grow within the Sales function based on performance. Possible career progression includes: