The Ticketing Expert will be responsible for handling domestic and international air ticketing, fare quotations, bookings, reissues, cancellations, and refunds while ensuring accuracy, compliance, and timely customer service.
Note:- Please apply only if this compensation aligns with your expectations.
Key Responsibilities Ticketing & Reservations
- Handle domestic & international air ticket bookings
- Issue, reissue, cancel tickets and process refunds
- Check and apply correct fare rules, baggage rules, and penalties
- Coordinate with airlines and GDS systems for ticketing support
Customer Handling
- Manage ticketing enquiries via calls, emails, WhatsApp
- Provide accurate fare quotations and alternatives
- Resolve ticketing-related customer issues professionally
- Ensure timely delivery of e-tickets and invoices
Operations & Compliance
- Ensure passenger names match passport details
- Follow airline, IATA, and company SOPs
- Maintain proper ticketing records and documentation
- Update booking status in CRM / internal systems
Coordination & Reporting
- Coordinate with sales and operations teams
- Maintain daily ticketing MIS and reports
- Assist in audit and reconciliation when required
Required Skills & Knowledge
- Solid knowledge of Air Ticketing (Domestic & International)
- Experience with GDS systems (Amadeus / Galileo / Sabre)
- Understanding of fare rules, reissue & refund policies
- Attention to detail and time management
- Good communication and customer service skills
Qualifications & Experience
- Graduate / Diploma in Travel & Tourism preferred
- 1–4 years experience in air ticketing
- IATA/UFTAA certification (preferred, not mandatory)
Pay: ₹10,078.67 - ₹35,000.53 per month
Work Location: In person
📌 Ticketing Executive (India)
🏢 Bandhan Tours
📍 India
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