We are seeking an experienced ServiceNow CMDB Architect to lead the architecture, implementation, governance, and optimization of enterprise CMDB solutions within the ServiceNow platform. The ideal candidate will possess deep expertise in ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, CMDB Health, CSDM, and cloud discovery across AWS, Azure, and GCP.

This role requires strong architectural knowledge, hands-on implementation experience, and the ability to establish CMDB governance, improve data quality, and ensure accurate Configuration Item (CI) relationships across enterprise environments.

Key ResponsibilitiesCMDB Architecture & Governance

- Design enterprise CMDB architecture aligned with ServiceNow best practices and the CSDM framework.
- Define governance standards, data quality controls, and ownership models.
- Implement CI lifecycle management and data stewardship processes.
- Improve CMDB Health across Completeness, Correctness, Compliance, and Relationship Health.
- Configure Identification & Reconciliation Engine (IRE), Data Manager Policies, and Archive Rules.

Discovery & Service Mapping

- Architect and implement ServiceNow Discovery for Windows, Linux/Unix, Network Devices, Storage Systems, VMware, Kubernetes, and cloud platforms.
- Design and optimize MID Server architecture for scalability and performance.
- Develop custom Discovery patterns, probes, sensors, and SNMP classifiers.
- Troubleshoot discovery issues, credential failures, CI duplication, and classification gaps.
- Implement technical and business service maps for enterprise applications.

CMDB Data Quality & Integration

- Define automated data ingestion and reconciliation strategies.




- Configure Service Graph Connectors and Transform Maps.
- Integrate CMDB with monitoring, asset management, and third-party tools.
- Resolve duplicate CIs, reconciliation conflicts, and relationship issues.
- Develop dashboards, reports, and KPIs to measure CMDB health and adoption.

ITOM & Event Management

- Implement and support Event Management solutions.
- Configure Event Rules, Alert Rules, Correlation, CI Binding, Suppression, and Deduplication.
- Enable automated incident creation and root cause analysis using CMDB relationships.
- Ensure seamless integration between monitoring, discovery, and CMDB ecosystems.

Leadership

- Conduct technical workshops and gather business requirements.
- Prepare HLDs, LLDs, SOPs, and architecture documentation.
- Mentor CMDB administrators, Discovery engineers, and platform teams.
- Collaborate with customers and stakeholders on enterprise architecture discussions.

Required Skills

- ServiceNow CMDB
- ServiceNow ITOM
- ServiceNow Discovery
- ServiceNow Service Mapping
- Event Management
- Service Graph Connectors
- CSDM (Common Service Data Model)
- CMDB Health Dashboard
- Identification & Reconciliation Engine (IRE)
- MID Server Administration
- Data Manager Policies
- Transform Maps
- CI Relationship Management
- Cloud Discovery (AWS, Azure, GCP)
- Kubernetes Discovery

Preferred Qualifications

- ServiceNow Certified Implementation Specialist (ITOM/Discovery) or equivalent certifications.
- Experience designing enterprise-scale CMDB architectures.
- Solid understanding of ITIL and Configuration Management best practices.
- Excellent stakeholder communication and documentation skills.

Pay: ₹180,000.00 - ₹200,000.00 per month

Benefits:

- Work from home

Work Location: Remote

📌 ServiceNow CMDB Architect (India)
🏢 Kasmoprav
📍 India