About Spardha School of Music

At Spardha, we're on a mission to make world-class music education accessible to everyone. As a leading online music platform, we connect passionate students with expert instructors in a vibrant, supportive virtual environment. We're a fast-growing team with a startup mindset, and we believe that every interaction with our community should be a positive one.

We're not just hiring for a job; we're inviting someone to join a mission to spread music education.

About the Role

As a Customer Experience Associate, you will be the heart and voice of Spardha. You won't just be answering questions; you'll be building relationships, ensuring every student and parent has a seamless and delightful journey with us. This is a crucial entry-level role perfect for someone who is empathetic, a great communicator, and loves helping people succeed.

Your Key Responsibilities

- Build & Nurture Relationships: Proactively connect with our students and parents to ensure they are happy and engaged, acting as their primary point of contact.
- Manage the Client Lifecycle: Guide new clients through a smooth onboarding process and manage their journey to ensure long-term retention and satisfaction.
- Understand Client Needs: Conduct needs assessments to listen and understand what our clients are looking for, offering them the best solutions and packages.
- Problem-Solve with Empathy: Swiftly and professionally address and resolve any client concerns, turning challenges into positive experiences.
- Drive Growth: Identify opportunities for clients to upgrade their packages or add new services that will enhance their learning experience.
- Be a Team Player: Work closely with internal teams to ensure all client needs are met effectively and efficiently.





What We're Looking For (Skills & Qualifications)

- Exceptional Communicator: You have a strong command of English (both written and verbal) and can build rapport with a wide variety of people.
- Active Listener: You excel at listening to understand a customer's true needs before offering a solution.
- Detail-Oriented: You pay close attention to details and can accurately record information for the rest of the team.
- A Natural Problem-Solver: You are resilient and resourceful, with strong decision-making and time management skills.
- Team-Oriented: You thrive in a collaborative environment and enjoy working with others to achieve common goals.

Mandatory Requirements (Please apply only if you meet these)

- Tech-Ready: You must have your own functional laptop and a stable, high-speed WiFi connection.
- Flexible Schedule: You must be comfortable working in rotational shifts and having a rotational week off, including weekends.
- Startup Mindset: You are adaptable, flexible, and eager to learn and grow in a fast-paced environment.
- Immediate Joiner: We are looking for candidates who can join our team as soon as possible
- Candidates based in Pune or willing to relocate to Pune will be preferred.

Job Types: Full time, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Application Question(s):

- Do you have your own functional laptop and a stable, high-speed WiFi connection?
- This role requires working in rotational shifts and having a rotational week off (including weekends). Are you comfortable with this arrangement?
- If selected, how soon would you be able to join our team?

Education:

- Bachelor's (Preferred)

Language:

- English (Required)

Work Location: In person

📌 Customer Experience Associate (India)
🏢 SPARDHA LEARNINGS
📍 India