Customer Care Executive

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

3 year(s)

3 year(s)

Apply By

Not Provided

Posted 5 days ago

Job

Be an early applicant

About the job

We are looking for a Customer Care Executive to provide outstanding support to our US patients, pharmacies, healthcare providers, and delivery partners. You will handle customer inquiries, resolve issues, and ensure a seamless customer experience.

Responsibilities
Respond to customer inquiries via phone, email, chat, and SMS
Resolve delivery, shipment, and service-related issues promptly
Coordinate with Operations, Dispatch, and Driver teams
Track and update support tickets until resolution
Escalate critical issues to the appropriate teams
Maintain accurate customer records and interaction logs
Meet service level agreements (SLAs) and quality standards
Identify opportunities to improve customer experience and processes

Requirements
13 years of experience in US customer support, customer service, or call center operations is Mandatory
Excellent verbal and written English communication skills




Solid problem-solving and multitasking abilities
Comfortable using CRM and customer support tools
Proficiency in Microsoft Office or Google Workspace
Willingness to work rotational shifts, including US business hours

Preferred Background: Healthcare, pharmacy, logistics, e-commerce.

Earn certifications in these skills

Who can apply

Only those candidates can apply who:
have minimum 3 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Market-market-competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Customer Care Executive Bengaluru
🏢 Phox Health
📍 Bengaluru