Customer Service Responsibilities:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Requirements and skills

- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening




- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Bachelor's degree must be completed

Job Type: Full-time

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

- Adaptable schedule

Ability to commute/relocate:

- Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- Can you join Immediately?

Education:

- Bachelor's (Preferred)

Experience:

- Customer service: 1 year (Preferred)

Language:

- English (Preferred)

Location:

- Rajkot, Gujarat (Preferred)

Work Location: In person

📌 Customer Service Representative (India)
🏢 WebPlanex Infotech
📍 India