Role Summary

Seeking an experienced SuccessFactors Lead Consultant to manage end-to-end AMS (Application Maintenance Services), support operations, enhancements, and continuous improvement of SAP SuccessFactors landscape.

This is a leadership + solution ownership role, requiring strong hands-on expertise in Employee Central (EC) along with experience in multi-country support and global HR systems.

Key Responsibilities

Solution Ownership & Governance

Own and oversee SAP SuccessFactors landscape in support environment

Manage architecture across modules: EC, Performance & Goals, Compensation, Recruiting, Onboarding, Learning

Ensure alignment with global HR policies and business processes

Define governance, design standards, and change management processes

Support & Incident Management

Provide expert resolution for complex L3 escalations

Guide L1/L2 support teams for incident resolution

Drive root cause analysis and preventive fixes for recurring issues

Coordinate with technical teams for system stability

Release & Change Management

Manage quarterly SAP SuccessFactors release impact analysis

Lead regression testing planning and execution

Evaluate new features, enhancements, and deprecations

Ensure smooth deployment of configuration and integrations

Continuous Improvement

Identify automation and process improvement opportunities

Drive system enhancements and UX improvements

Manage mini-projects, upgrades, and module expansions

Ensure compliance with SAP best practices

Leadership & Stakeholder Management

Lead SuccessFactors support and functional teams

Manage offshore/onshore delivery coordination





Collaborate with HR, IT, Security, Audit, and external vendors

Mentor junior consultants and ensure SLA adherence

Required Skills & Experience

SAP SuccessFactors

8+ years SAP HR / HCM experience

5+ years hands-on SuccessFactors experience

Strong expertise in Employee Central (mandatory)

Experience in EC sub-modules + Time Off across geographies

Exposure to Recruiting, Onboarding, PMGM

Implementation & Support Experience

Minimum 2 End-to-End (E2E) SuccessFactors implementations

Greenfield implementations

Multi-module + multi-country (30+ countries)

Minimum 3+ AMS/support engagements

Experience handling global clients (Asia, Europe, Americas)

Integration & Technical Knowledge

Employee Central integrations with external systems

SAP CPI / Integration Center / APIs

Strong understanding of SF architecture and data model

Governance & Operations

Quarterly release management

Change control and regression testing

Incident / problem management in AMS model

Preferred Skills

SuccessFactors EC Associate Certification

Additional SF module certifications

Experience in multi-country localization projects

Strong exposure to global HR transformation programs

Key Requirements

Must have AMS + team leadership experience (mandatory)

Strong stakeholder management across global teams

Ability to manage high-pressure support environments

Strong analytical and communication skills

Pay: ₹443,072.24 - ₹2,200,000.00 per year

Advantages:

- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 SAP SuccessFactors Consultant (India)
🏢 Rosemallow Technologies
📍 India