- Single point of contact for key customers / sales team.
- Manage import pricing and quotations.
- Coordinate with overseas agents, carriers, and operations teams.
- Monitor service delivery and customer satisfaction.
- Handle escalations and resolve customer concerns.
- Identify opportunities for additional business and cross-selling.
- Ensure pricing consistency and profitability.
- Can acts as the first level of escalation and customer interface,
- Practical knowledge on export documentation (SI/form 13 etc.)