Job Id: Aeries/262/26-27

Industry IT-Software / Software Services / testing

Location Pune

Experience Range 5 - 7 Years

Qualification Graduate

Job Description

About Us

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.

About Business Unit

Fortra provides advanced offensive and defensive security solutions that deliver comprehensive protection across the cyber kill chain. With complete visibility across the attack chain, access to threat intelligence spanning the globe, and flexible solution delivery, Fortra customers can anticipate criminal behavior and strengthen their defenses in real time. Break the chain at fortra.com.

Roles and Responsibility

Title: Operations Team Lead

Reports to: Operations Manager

Department: Managed Solutions Services

ROLE SNAPSHOT

The Operations Team Lead provides strategic leadership to Fortra’s Security Operations group and Managed Services teams, fostering a culture of continuous learning, ensuring our analysts stay ahead of an evolving threat landscape through proactive coaching and career development. This role includes direct reports, scaling analyst performance and driving improvements. By monitoring and improving detection results, response times,



and SLA compliance, you will bridge the gap between operations and security value.

KEY DUTIES

Service Operations & Integrity

- Understand operations framework and all relevant SLOs/SLAs applied to the detection, monitoring and mitigation of service results.
- Govern team performance and accountability, maintain incident lifecycle, drive security objectives and produce the as much value from tool and teams.
- Track and evaluate tool and team performance, identifying trends to support operational improvements.

Process Development & Optimization

- Define and document workflows, checklists, and best practices to ensure consistency and scalability.
- Identify operational gaps to improve detection results, response times and overall incident lifecycle.

Leadership & Collaboration

- Provide direct people leadership for the Security Operations team, including mentoring, coaching, and supporting team members in service delivery.
- Manage workload distribution, performance expectations, evaluations, and operational alignment for direct reports as part of leadership responsibilities.

QUALIFICATIONS & SUCCESS METRICS

- 3+ years in security operations + experience in email security.
- Hands-on experience with DRP / brand protection products & services.
- Strong understanding of security architecture, log ingestion, and API-based integrations.
- Familiarity with cloud platforms (AWS, Azure, GCP) and identity solutions (Okta, Azure AD).
- Excellent communication and customer-facing skills.
- Proven leadership skills.

- Knowledge of email headers, data points, email scams, fraud, social engineering, etc.
- Knowledge of IP subnetting, WHOIS, OSINT / DNS tools, zone files, TLD’s, HTTP, SMPT, etc.

📌 Team Lead -Security Operations (India)
🏢 Aeries Technology
📍 India