QC – Roles & Responsibilities in Mahindra Workshop:
1. Vehicle Quality Inspection
- Inspect all vehicles after repair/service (body, mechanical, electrical, etc.) before final delivery to the customer.
- Ensure all job cards are completed as per Mahindra standard operating procedures (SOPs).
- Verify that all complaints listed in the job card have been addressed properly.
- Check road test results, vehicle cleanliness, and overall finishing quality.
2. Process & Standard Compliance
- Ensure workshop operations follow Mahindra’s Quality Process Guidelines (like QMS, TPM, M-STAT, or TSI).
- Confirm adherence to Torque Specifications, Repair Manuals, and Diagnostic Procedures.
- Ensure all tools and equipment used are calibrated and in proper condition.
3. Customer Concern Resolution
- Validate that customer complaints are fully resolved before delivery.
- Conduct a final satisfaction check from the customer’s perspective.
- Identify any repeat issues or comeback jobs and take corrective measures.
4. Coordination & Communication
- Coordinate with:
- Service Advisors – for clarification on job card concerns.
- Technicians – for rework or improvement areas.
- Bodyshop/Paintshop – for finish and alignment quality.
- Communicate non-conformities or poor workmanship to the Workshop Manager or Service Head.
5.
Documentation & Reporting
- Maintain QC inspection records for all vehicles.
- Record Defect Reports, Rework Jobs, and Audit Findings.
- Track Repeat Repair and Customer Complaint Trends.
- Submit daily/weekly QC reports to the Workshop Manager.
6. Quality Improvement Initiatives
- Participate in PDI (Pre-Delivery Inspection), Post Service Quality Audits, and CSI Improvement Programs.
- Conduct training sessions or toolbox talks for technicians on common quality issues.
- Work on root cause analysis (RCA) and implement corrective and preventive actions (CAPA).
7. Safety & Housekeeping
- Ensure vehicles are inspected in a safe workplace.
- Follow all 5S and safety standards in the workshop.
- Check that vehicles are properly cleaned and sanitized before delivery.
8. Customer Experience
- Support the delivery team in ensuring zero defect delivery.
- Help in achieving high Customer Satisfaction Index (CSI) and Net Promoter Score (NPS).
- Handle customer rechecks or post-delivery issues if any quality gap is found.
Job Types: Full-time, Permanent
Pay: ₹22,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund