Key Responsibilities

1. Strategic & Business Leadership

· Develop and execute the hotel’s annual business plan aligned with revenue, occupancy, and brand standards.

· Conduct market research and competitor benchmarking to strengthen market positioning.

· Collaborate with sales & marketing teams to attract corporate clients, MICE (Meetings, Incentives, Conferences, Exhibitions), and group bookings.

· Build and maintain strategic partnerships with travel agents, OTAs, and corporate clients.

2. Operations Management

· Oversee Front Office, Housekeeping, Food & Beverage, Engineering, and Security operations.

· Ensure immaculate room and public area standards with regular preventive maintenance.

· Drive quality control in menus, banquets, and in-room dining while monitoring cost-to-revenue ratios.

· Enforce SOPs across departments and update them quarterly.

3. Guest Experience & Relations

· Implement guest satisfaction strategies,



tracking NPS and online reputation (Tripadvisor, Google, OTAs).

· Personally handle escalated guest complaints with tact and professionalism.

· Build personalized engagement for VIPs, frequent travelers, and loyalty program members.

· Ensure cultural sensitivity and multilingual support for international guests.

4. Financial & Revenue Management

· Prepare and monitor P&L;, budgets, and capital expenditure plans.

· Apply dynamic pricing strategies through Revenue Management Systems (RMS).

· Maximize ADR, RevPAR, and GOP while maintaining cost efficiency.

· Conduct weekly revenue review meetings with department heads.

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:

- Food provided
- Provident Fund

Work Location: In person

📌 Hotel Operations Manager (India)
🏢 Hotel The Arcadia
📍 India