We are looking for enthusiastic and motivated Technical Support Trainees to join our Technical Support team. The trainee will receive hands-on training in troubleshooting hardware, software, networking, and customer support. This role is ideal for fresh graduates who are eager to build a career in IT Technical Support.
Key Responsibilities
- Provide first-level technical support to customers via phone, email, chat, or remote access.
- Identify and troubleshoot basic hardware and software issues.
- Install and configure Windows operating systems, applications, and drivers.
- Assist in diagnosing desktop, laptop, and peripheral device issues.
- Resolve basic network connectivity issues (LAN, Wi-Fi, IP Configuration).
- Guide customers through troubleshooting steps.
- Log and update customer issues in the ticketing system.
- Escalate complex technical issues to senior support engineers.
- Assist in software deployment and system configuration.
- Learn and follow standard operating procedures (SOPs).
- Maintain accurate documentation of support activities.
- Participate in product and technical training sessions.
Eligibility
- Freshers are encouraged to apply.
- BCA, B.Sc. (IT/Computer), MCA, Diploma in IT/Computer Engineering, BE/B.Tech (IT/CE), or equivalent.
- Candidates with basic computer hardware and networking knowledge are preferred.
Required Technical Knowledge
- Computer Hardware Fundamentals
- Windows 10/11 Installation & Troubleshooting
- Basic Linux knowledge (Preferred)
- MS Office
- Control Panel & Device Manager
- IP Address, DNS, DHCP, LAN/WAN Basics
- Internet & Browser Troubleshooting
- Printer Installation & Troubleshooting
- Remote Support Tools (AnyDesk/Remote Desktop)
- Basic Software Installation & Configuration
Skills Required
- Strong analytical and troubleshooting skills
- Good verbal and written communication
- Customer-focused attitude
- Willingness to learn new technologies
- Team player with a positive attitude
- Attention to detail
- Time management skills
Preferred Certifications (Optional)
- Microsoft Fundamentals
- Cisco CCNA (Basic)
- CompTIA A+
- Google IT Support Certificate
Training & Growth opportunities
- Structured on-the-job technical training.
- Exposure to real-time customer support and troubleshooting.
- Opportunity to work with experienced technical professionals.
- Performance-based career growth to Technical Support Engineer (L1) after successful completion of the training period.
Pay: From ₹15,000.00 per month
Work Location: In person
📌 Technical Support Trainee (India)
🏢 Mantra Softech (India
📍 India
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