IT SERVICE ENGINEER – JOB DESCRIPTION

Job Title: IT Service Engineer

Location: Edappally, Kochi

Job Summary:

We are looking for a skilled IT Service Engineer to manage and support the organization’s IT infrastructure, ensure system availability, and provide technical assistance to users. The ideal candidate will troubleshoot hardware/software issues, maintain networks, and deliver excellent IT service support.

Key Responsibilities:

· Provide technical support for hardware, software, and network-related issues(for clients)

· Install, configure, and maintain desktops, laptops, printers, and servers

· Monitor system performance and ensure high availability of IT services

· Troubleshoot and resolve IT incidents and service requests within SLA timelines

· Manage user accounts, access permissions, and security policies

· Support network infrastructure (LAN/WAN, routers, switches, VPN)

· Perform system updates, backups, and patch management

· Document issues, solutions, and IT processes

· Coordinate with vendors and third-party service providers

· Ensure compliance with IT policies and security standards

Required Skills & Qualifications:





· Bachelor’s degree in Computer Science, IT, or related field

· Proven experience as an IT Service Engineer / IT Support Engineer

· Robust knowledge of:

o Windows / Linux operating systems

o Networking concepts (TCP/IP, DNS, DHCP)

o Active Directory & Office 365

· Experience with ticketing tools (e.g., ServiceNow, Jira)

· Basic understanding of cybersecurity practices

· Excellent problem-solving and communication skills

Preferred Qualifications:

· Certifications like:

o CompTIA A+ / Network+

o Microsoft Certified (MCSA/MCSE)

o ITIL Foundation

· Experience in cloud platforms (AWS / Azure)

· Knowledge of virtualization tools (VMware, Hyper-V)

Key Competencies:

· Analytical thinking

· Customer service orientation

· Time management & prioritization

· Team collaboration

Experience:

·0–5 years (customize based on requirement)

Pay: From ₹20,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Provident Fund

Work Location: In person

📌 IT Service Engineer (India)
🏢 IBO Infotech
📍 India