Noida, Uttar Pradesh
Job Summary

Working experience in On-premises Exchange 2019 / SE and M365 workloads (EXO, SPO, Teams & one Drive). • Working experience in Exchange 2019 HA / Database Availability Group • Working experience in Hybrid Mail flow, Edge Servers, Security and exchange patching • Knowledge of Client connectivity • Proficiency in scripting / PowerShell.

Key Responsibilities
1. Provide Advanced Technical Support For Microsoft Teams And Microsoft Teams Ev, Performing Root Cause Analysis And Implementing Solutions For Complex Incidents To Ensure High-Quality Outcomes.
2. Collaborate With Cross-Functional Teams To Resolve Escalated Technical And Security Issues, Ensuring Compliance With Quality Standards And Company Policies.
3. Update And Manage The Knowledge Base, Contributing To The Training Of Current Team Members And Coaching Analysts To Enhance Team Performance And Service Delivery.
4. Resolve Complex Support Tickets Within Agreed Slas,



Ensuring Operational Continuity And Maintaining A Robust Security Posture Across Microsoft Teams And Sharepoint Online.
5. Drive Customer Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, While Effectively Mitigating Security Threats.
Skill Requirements

5 to 10 years’ experience in Exchange 2019 / 2016 – On-premises and M365 Exchange, Teams, OneDrive, and SharePoint • Any Certification on M365 / Exchange / SharePoint will be an added advantage.

Other Requirements

5 to 10 years’ experience in Exchange 2019 / 2016 – On-premises and M365 Exchange, Teams, OneDrive, and SharePoint • Any Certification on M365 / Exchange / SharePoint will be an added advantage.

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📌 SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online (India)
🏢 HCLTech
📍 India