Req ID:525197

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

JOB TITLE & JOB CODE

Job Title (Job Code): PRT Technician/Engineer (IN-ES-04_004 for Tier 4)

PURPOSE OF THE JOB

- Troubleshoot technical issues in locomotives, ensuring theiravailability and reliability. Day-to-day, you’ll work closely with teams .
- Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.

ORGANISATION

Organization structure (job belongs to..)

Product Introduction (PI) Management of Site, Country, Cluster, Region or Platform

Reports directly to:

Troubleshooting and Problem solving Manager

Other reporting to:

NA (if applicable)

Direct reports:

NA (if applicable)

Network & Links

Internal

- PI Support team
- Reliability Availability Maintainability Safety (RAMS) team
- Project Engineering team
- Depot Troubleshooting team
- Internal Supplier representatives (Components/Participating Units)
- Operation Team
- Depot Quality team

External

- Customer site team

MAIN RESPONSABILITIES

Key accountabilities:

- Carry out Troubleshooting during PI period as well as Pre-warranty , including investigation and repair
- Carry out Fleet check activities
- Ensuring troubleshooting on locomotives according to best practices
- Ensuring validity and certifi cation of relevant tools
- Populating and managing failure databases
- Guaranteeing information flow within the troubleshooting team
- Contributing to reliability growth and return of experience




- Providing support in special cases
- Adhering to EHS rules and work-related processes.

- Reports & register any deviation (failure/event) in Failure Management data base including configuration data
- Support operation helpdesk
- Apply & enforce Alstom & customer EHS & security rules and relevant processes on customer site
- Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
- Support Implementation Field Modifications (FM operator), if required
- Support specific technical investigations by Engineering or internal/external Suppliers
- Recommends preventative and corrective actions
- Instructs and directs operators in field modification and repairs if needed
- Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
- Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
- Lead Troubleshooter team, if needed

Performance measurements:

- Achievement of contractual availability (milestone) targets

- Characterization of K1S/K2/K3 issues on time (considering K1S – safety relevant issue, K2 – issue causing major passenger service disruption, K3 – issue having impact on service availability and product reliability)

- Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base




- Availability of configuration update data
- Audit results (internal and external)
- Customer satisfaction of technical expertise
- Compliance with EHS rules and work-related processes

MAIN REQUIRED COMPETENCES

Educational Requirements

Mandatory:

- Degree / Diploma in Electrical Engineering from a recognizeduniversity
- Proficiency in IT (Word, Excel, PowerPoint, Softwareuploading/downloading)
- Fluency in English

Desirable:

- Degree / Diploma in Electrical Engineering from a recognizeduniversity
- Proficiency in IT (Word, Excel, PowerPoint, Softwareuploading/downloading)
- Fluency in English
- Familiarity with electrical schematics and troubleshooting varioussystems

Experience

Mandatory:

- Minimum 3 years experience for Diploma and 1 year experience for Degree as a troubleshooter/maintainer in Electric Loco shed
- Knowledge of locomotive power circuits and pneumatic systems.
- EHS knowledge and exposure
- Product knowledge
- Self-government

Desirable:

- Railway Safety/Product liability
- Minimum 3 years experience for Diploma and 1 year experience for Degree as a troubleshooter/maintainer in Electric Loco shed
- Knowledge of locomotive power circuits and pneumatic systems.
- Engineering knowledge
- Customer contact

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-chance employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type:Experienced

Job Segment: Implementation Manager, Help Desk, Information Technology, Technology

📌 Warranty Implementation Operators (India)
🏢 ALSTOM
📍 India