- Represent the customer in all aspects of the business.
- Present the perspective of customer in internal meetings involving business and product decisions.
- Ensure a great customer experience.

Task:

- Communicating with customers via phone and email.
- Speaking to customers to understand their goals and requirements and providing inputs to the business and product teams
- Solve issues, questions, and concerns
- Ensure all the commitments to the customers are met by coordinating with various internal departments
- Maintain accurate data of all aspects relating to the customers
- Excellent written & verbal communication skills
- Empathy to understand customer needs and pains
- Experience in communicating with customers on phone, email, chat or SMS.
- Writing clear and concise emails and very good at using other communication channels




- Adaptable in a fast-paced, start-up setting

Experience :1 years of minimum Experience in customer query handling

Role : Customer Success Associate

Functional Area : International BPO Voice Process

Experience : 5 years in same field

Job Type : Full Time, Permanent

Education : Any Graduate or above

Salary : ₹15,000.00 - ₹30,000.00 per month

Schedule : Day shift, Monday to Friday, US shift

Ability to commute/relocate : Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

If any one interested kindly share the resume at [email protected] or direct call at +91-XXXXXXXXXX

📌 Customer Support Executive (India)
🏢 Virtual Oplossing
📍 India