Replacment of Vishal Patil@R 16308

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Troubleshoot hardware and software: Diagnose and resolve issues related to computer hardware, software, peripherals, and network connectivity. User account management: Create, modify, and manage user accounts and permissions in various systems and applications.
- Creating rules and groups and adding objects in firewall Sophos XG310 VPN client configuration and ensure secure remote access
- Manage employee onboarding and offboarding, including account creation, access provisioning, and equipment setup.
- Creating guest user accounts on ruckus Wi-Fi Access point.
- Handle data backup operations across windows server, SQL databases.
- Configuring and managing Exchange Online, SharePoint Online, One drive for business, and other office services. Managing User accounts, including creating new accounts, assigning licenses, and resetting passwords. Configuring and managing email and Collaboration tools, such as outlook and teams.




- Provisioning and setup of current desktops, laptops and peripherals as part of either an upgrade or replacement request.
- Provide on-site support for office technology, such as copiers, printers, wireless, Audio/Video Conferencing.
- Working on checkpoint harmony EDR console to fetch details of infected systems and on risk, adding users on desired policy created for departments. Client Installation and Definition update.
- Creating Virtual Machines on NxtGen Speed cloud and Scale UP the configuration.
- Maintaining Inventory of desktops/laptops/software used and deployed.
- Working on FlowTrack software used for employee activity who are working from home.
- Provided after-hours support for applications and project efforts when needed.

📌 Remote Support Engineer (India)
🏢 Sysnet Global Technologies
📍 India