Designation: Group Manager

Location: India Karnataka BLR Yemalur - Block 2

Organization: Fashion & Retail

Job Description:

Key Responsibilities

Business Operations Management

- Lead and manage day-to-day operations across Retail, LFR, and E-Commerce channels.
- Ensure seamless execution of sales and operational processes across all business verticals.
- Develop and implement standard operating procedures (SOPs) to drive operational consistency.
- Monitor operational KPIs and implement corrective actions to meet business targets.

Supply Chain & Inventory Management

- Oversee inventory planning, replenishment, and stock optimization across channels.
- Coordinate with procurement, warehousing, logistics, and business teams to ensure product availability.
- Minimize stock-outs, excess inventory, and operational losses.
- Drive inventory accuracy and improve stock visibility through effective controls.

E-Commerce Operations

- Manage end-to-end e-commerce operations, including order processing, fulfillment, returns, and customer service coordination.
- Ensure timely order fulfillment and delivery performance.
- Collaborate with marketplace partners, digital teams, and logistics providers to improve customer experience.
- Monitor platform performance metrics and drive continuous improvements.

Retail & LFR Operations





- Support store operations and large-format retail business requirements.
- Ensure process compliance, merchandising execution, stock availability, and service standards.
- Work closely with sales teams and retail partners to resolve operational challenges.
- Drive initiatives to improve productivity and profitability at store and partner levels.

Process Improvement & Operational Excellence

- Identify opportunities to streamline processes and improve operational efficiency.
- Implement automation and digital solutions to enhance productivity.
- Lead continuous improvement projects focused on cost optimization and service enhancement.
- Establish performance dashboards and reporting mechanisms.

Stakeholder Management

- Collaborate with Sales, Supply Chain, Finance, Customer Service, Marketing, and IT teams.
- Build solid relationships with external partners, vendors, logistics providers, and retail accounts.
- Ensure alignment between business strategies and operational execution.

Team Leadership

- Lead, coach, and develop the operations team.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Define performance objectives and support employee development initiatives.

📌 Operations Lead - Simon Carter (Karnataka)
🏢 Aditya Birla Group
📍 Karnataka