Key Responsibilities

Front Office & Reception Management

 Serve as the primary point of contact for all walk-in visitors, students, parents, vendors, and business partners.
 Ensure a professional, welcoming, and service-oriented reception experience.
 Manage visitor registrations, appointments, meeting schedules, and front desk operations.
 Handle incoming telephone calls, emails, and general inquiries with professionalism and efficiency.
 Maintain the reception area in accordance with organizational standards and corporate etiquette.
 Coordinate meeting room bookings and visitor logistics.

Student & Customer Experience

 Provide accurate information regarding academy programs, admissions, schedules, and general services.
 Guide prospective students and parents to the appropriate counseling or admissions team.
 Deliver exceptional customer service by ensuring prompt resolution of queries and concerns.
 Build positive relationships with students, parents, and visitors while maintaining the highest level of professionalism.
 Act as a brand ambassador by representing the organization's values and service standards.

Payment & Administrative Coordination
 Manage the collection of student fees and other academy-related payments through approved payment channels.
 Generate receipts and maintain accurate payment records and documentation.
 Coordinate with the Finance team for payment reconciliation and reporting.
 Monitor pending payments and assist with payment follow-ups when required.
 Ensure complete accuracy and confidentiality in financial and student-related documentation.

Administrative Operations




 Maintain visitor registers, admission records, correspondence, and front office documentation.
 Support admissions, operations, and academic teams with administrative coordination.
 Coordinate courier services, office supplies, stationery, and facility requirements.
 Assist in organizing workshops, seminars, orientations, corporate visits, and academy events.
 Prepare daily, weekly, and monthly administrative and operational reports.

Process Excellence
 Ensure adherence to organizational policies, operational procedures, and service quality standards.
 Identify opportunities to enhance front office efficiency and customer satisfaction.
 Maintain confidentiality of organizational and student information.
 Support cross-functional teams in achieving operational excellence.

Required Skills & Competencies
 Excellent verbal and written communication skills in English.
 Strong interpersonal and relationship management abilities.
Professional personality with excellent presentation and corporate etiquette.
 Smart, confident, and customer-focused approach.
 Outstanding problem-solving and coordination skills.
 Ability to multitask and manage priorities in a dynamic environment.
 Strong attention to detail with excellent organizational skills.
 High level of professionalism, integrity, and accountability.
 Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and Google Workspace.  Familiarity with CRM, ERP, or Student Management Systems will be an added advantage.

Advantages:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Front Office Associate (India)
🏢 Webskitters Technology Solutions
📍 India