Roles and Responsibilities-

- Update and maintain customer information in the database.
- Provide customers with all the information that they require.
- Keep track of customer accounts by recording their account information and the issues they have reported.
- Handle customer complaints actively and ensure their resolution on time.
- Review customer accounts for any changes.
- Resolve customer complaints on time and ensure the quality of services is maintained.
- Handle changes in policies of the company and explain them to the customer.

Key Skills-

- Experience as customer support is preffered.
- Freshers can also apply.
- Basic Computer knowledge.
- Should be a team player.

Job Type: Full time

Pay: ₹13,000.00 - ₹18,000.00 per month

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Education:

- Bachelor's (Preferred)

Experience:

- Customer support: 1 year (Preferred)
- total work: 1 year (Preferred)

Work Location: In person

📌 Customer Support Executive (India)
🏢 Capricorn Identity Services
📍 India