Customer Success Engineer

Experience Required: 2+ Years

Location: VidyaVihar (West), Mumbai- 400086, Maharashtra, India

Employment type: Full-Time Permanent

Duration: N/A

About Us:

Convergence IT Services Pvt. Ltd. is a product-based IT company located in Vidyavihar, India. We have 10 years of experience providing HRMS Solutions to various industry leaders. Our flagship product, Uknowva, is a comprehensive HRMS solution that helps businesses streamline their HR processes and improve employee engagement.

To apply, share your updated resume on or check out our websites.

Company website:

Linkedin: https://www.linkedin.com/company/uknowvaplatform/

We are hiring for a Senior Customer Success Engineer. Analyze customers’ individual needs & issues to address them effectively on time. Follow up to ensure that appropriate actions were taken on customer's requests.

Roles & Responsibilities:

- Providing technical support and response for incoming queries related to HRM software (uKnowva)
- Handling the Tickets related to IT Technical Issues, ensure that all issues are properly logged,



categorising and prioritising as per the defined TAT
- Understanding & Detailing user issues, answering on phone calls, writing replies to emails & executing the services
- Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager
- Basic knowledge of SQL and EXCEL
- Proper understanding of the client's requirements
- Understanding PHP code will be an added advantage

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹600,000.00 per year

Perks:

- Health insurance
- Provident Fund

Ability to commute/relocate:

- Vidyavihar, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- What is your notice period?
- What is your current CTC?
- What is your expected CTC?

Experience:

- HRMS : 2 years (Preferred)

Work Location: In person

📌 Senior Customer Success Engineer (India)
🏢 Convergence IT Services
📍 India