We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

The Role

Own the end-to-end SAP SuccessFactors service lifecycle, ensuring the platform delivers secure, reliable and business-aligned capabilities supporting the British Council’s People Strategy and Digital Engagement Strategy. Accountable for the SuccessFactors roadmap, operational excellence, continual service improvement, supplier performance, governance, release management and adoption of new capabilities. Partner with HR, Digital & Technology and managed service providers to maximise business value while maintaining compliance and service performance. Evaluate emerging SAP innovations including SAP Business AI where they deliver measurable value.

Operate within Digital & Technology Operations as the service owner for SuccessFactors. Work with HR, suppliers and global stakeholders to ensure the platform supports evolving business needs while maintaining operational resilience, security, compliance and continual improvement

Main responsibilities

- Own the end-to-end SuccessFactors service lifecycle.
- Develop and deliver the SuccessFactors roadmap aligned to business priorities.
- Lead managed service providers and supplier governance.
- Drive continual service improvement using ITIL principles.
- Own SLAs, OLAs, KPIs and service reporting.
- Lead stakeholder engagement across HR and Digital & Technology.
- Ensure effective change, release, risk and service transition management.
- Evaluate and adopt SAP innovations, including Business AI where appropriate.
- Manage budgets, commercial performance and contracts.
Lead major incident governance and business continuity planning

Role specific skills

- SAP SuccessFactors
- ITIL Service Management
- Service Lifecycle Management
- Supplier Management




- Stakeholder Management
- Service Governance
- Change & Release Management
- Project Management
AI & Automation Strategy (Desirable)

Role specific knowledge and experience

Minimum/essential

- 12–15+ years’ experience in Enterprise HR Technology.
- Significant experience leading SAP SuccessFactors services in a complex global organisation.
- Experience owning SuccessFactors service lifecycle and roadmap.
- Strong supplier and managed service governance experience.
- Experience driving continual service improvement.
- Strong understanding of SuccessFactors modules, integrations and release management.
- Experience managing SLAs, OLAs, KPIs and operational reporting.
- Experience managing major incidents and service transition.
Experience engaging senior HR and Technology stakeholders

Desirable

- Experience with SAP Business AI (Joule).
- SAP Integration Suite/CPI experience.
- HR SaaS platform experience.
Budget and commercial management.

Language Requirements

The British Council systems and global processes operate in English. Written and verbal proficiency in English is required”.

Education

Minimum / essential

- Bachelor’s degree in IT, Computer Science, Engineering, HR, Business or equivalent experience.

Desirable

Master’s degree (MBA or Information Systems).

Professional Qualification and Certification

Minimum / Essential

- ITIL V4 Foundation
- SAP SuccessFactors Certification
- Prince2 Foundation (or equivalent

Desirable

- Prince 2 Foundation/Practitioner
ITIL V3/V4 Expert Level

British Council | Pay Band 9

Location: Noida, India

Department: Digital and Technology
Contract: Indefinite Contract

Apply by: Sunday,



Aug 16 th (11:59 local time)
Interview Window: TBD

Please note that candidates must have the pre-existing, legal right to work in India at the time of application. Mobility / relocation / visa sponsoring support will not be provided. British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in protected environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]

📌 Successfactor Lead (India)
🏢 British Council
📍 India