Job Description:

Roles & Responsibilities

- You are required to manage team operations, create recent solutions, leveraging and, where needed, adapting existing methods and procedures
- You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change
- You will be responsible for providing guidance to our in-house Management Trainee
- Should keep a close track of the NSAT Scores and the productivity of the team members
- You are required to induct new joiners i.e Engineers and Team Leader about the technical support process.
- Should Recognize high performance and reward accomplishment
- Delegate tasks ,set deadlines and oversee day to day operations




- Providing timely feedback to team members and resolve issues
- Create an open communication culture and an inspiring team environment
- Provide guidance ,training and mentoring to team members to improve the productivity
- Responsible for developing strategy on how to approach tasks and develop a plan to accomplish them
- Lead by Example in professionalism ,Communication and technical Expertise

Qualifications and Experience

- Graduate with minimum 5-6 years of Experience as Team Manager in Technical Support process.
- Should have good knowledge in MS office

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📌 Team Manager (India)
🏢 Gigmo Solutions
📍 India