a. Patient oriented:

- Taking good care of patients
- Handling patient queries
- Assist patients with wheelchair facility
- Help visitors with IP patient details during visiting hours/ at any time needed.
- Appointment booking & scheduling
- Providing appropriate information on all hospital facilities and services
- Shall scan & upload in HIS, the consultation sheets, after every consultation & Follow up is done.
- Taking care of cluster keys.
- Being up-to-date with Doctors leave & the respective circulars.
- Transferring & connecting all phone calls.
- Providing hospital staff assistance with phone no’s
- Receiving written complaints of patients.
- Shall handle OPD related enquiries- Telephonic and personal
- Shall give information on OPD
- Shall give information on Health Check Packages
- Shall give information on Diagnostic Services
- Shall give information on OPD timings.
- Shall direct to the concerned department for the service
Shall help regarding where to collect the reports

b. Inventory oriented:

- Daily check of inventory
- Indenting of stock as per the requirement
- Showing acknowledgement & transfer of stock
- Showing consumption of used items
Keeping inventory up-to-date

c. Medication related: Not Applicable

d. Department related:

- Maintenance of records and registers for the department
- Keeping all necessary updates related to department
- Preparing the monthly reports of the respective clusters
Checking OPD consultation rooms for cleanliness and stationary available.

a. Technical know how:

- Detailed knowledge about facilities and services
Basic knowledge about HIS

b. Alertness:

- Comfort level of the patient
- Patient safety
- Doctors available in the OPD
Expected time of doctors arrival

c. Interpersonal skills:

- Valuable communication with patients, doctors, front office & colleagues




- Telephone etiquettes
Polite & courteous

d. Basic Emergency training:

- Requires training in patient safety & wheel chair management
- Requires training in fire safety
- Requires training in first aid & BLS

e. Additional responsibilities if any –

- Answer all hospital specific queries politely and patiently with a smile and looking directly at the client.
- Shall be able to give directions for facilities.
- Shall provide the patient with information about free access, limited access & restricted areas of the hospital.
- Shall provide the patient with information on available services along with tariff, formalities and timings.
- Shall direct the patient in case of grievances to the Public Relations Officer (PRO) of the hospital.
- For employment related inquiries, shall direct them to the HRD Dept. of the hospital after taking prior approval from the dept.
- In case of personal/ Business Guests in the hospital, the concerned dept or employee shall be contacted and requested to escort the guest.
- Medical representatives shall be permitted in the hospital only on the days which shall be approved as the Hospital Policy manual.
- Maintain list of all the departments in the hospital along with the list of telephone numbers in the hospital.
- Endeavour to enter all the records in the software
- Ensure cleanliness and hygiene in reception, consulting and lobby area and supervise the ward boy / ayah / sweeper for the same.
- To control the flow of patients into the respective departments.
- Should a very clear idea of the type of concessions offered by the hospital and advise the patient accordingly.
- Responsible for giving up-to-date information to the senior’s o day to day activities and any other incidents in the department.
- Responsible for maintaining and giving accurate MIS reports on time.

📌 Junior Coordinator - Front Office (OPD) (India)
🏢 Jupiter Hospital
📍 India