Job Description

PositionSr. Manager – IT Services Governance, Audit PerformanceIncumbentN/ADepartmentDigital TechnologyFunctionIT ServicesReporting toCVP and Head of IT Infrastructure Digital OperationsBand4LocationGurugramTeam Size (D / I)JOB SUMMARY:
Drive end-to-end governance, audit readiness, and performance oversight across IT Services by acting as a central control tower—ensuring projects, budgets, compliance, and KPIs are proactively tracked, challenged, and delivered without deviations.

Key Responsibilities:
IT Services Governance Performance Oversight

- Establish function-level governance rhythm (weekly/monthly reviews)
- Track end-to-end IT Services performance:

Uptime / availability
SLA adherence
Incident trends
Operational KPIs

- Provide early warning signals on performance degradation
- Actively challenge tower heads on delivery gaps, inefficiencies, and risks

Project Initiative Tracking

- Track all IT Services-specific projects / initiatives
- Ensure:

Timelines are on track
Risks dependencies are escalated early
Outcomes are aligned to business priorities

- Work with central PMO but provide independent validation escalation
- Highlight slippages proactively to leadership

Audit Governance Pre-Audit Readiness

- Own audit readiness for IT Services (ITGC, ISO, regulatory audits)
- Execute pre-audit checks and mock audits
- Ensure zero/minimum audit observations
- Prepare structured management responses for findings
- Track all audit observations to timely closure with accountability
- Build audit evidence repository and control tracking framework

Compliance Control Assurance





- Ensure compliance with:

IT policies
Regulatory requirements (IRDA, ISO, etc.)
Internal control frameworks

- Perform periodic control validation reviews
- Drive closure of compliance gaps across teams

Budget Financial Governance

- Track IT Services budget vs actuals (run + change)
- Ensure:

No cost overruns
Planned initiatives are executed

- Identify:

Cost leakages
Optimization opportunities (FinOps mindset)

- Support budget forecasting and variance analysis

Vendor Governance

- Track vendor performance metrics:

SLA compliance
Deliverables status
Penalty / credit triggers

- Provide independent reporting on vendor performance
- Escalate risks / non-compliance to leadership

Executive Reporting Leadership Visibility

- Prepare monthly leadership deck:

Hits and Misses
Service performance (uptime, SLA)
Portfolio snapshot (services initiatives)
Audit/compliance status
Budget vs actuals
Vendor performance snapshot
Top risks mitigation plan

- Ensure sharp, data-backed storytelling

Function Control Tower

- Act as independent observer and validator across all IT Services towers
- Surface:

Hidden risks
Execution gaps
Governance lapses





- Provide continuous updates (weekly insights, red flags)
- Ensure no surprises in operations, audit, or budget

Stakeholder Management

- Work closely with:

Tower Heads (Infra, Cloud, Network, etc.)
Central PMO
Audit Risk teams
Finance

- Drive outcomes through influence, not authority

Required Skills Experience:
Bachelor’s degree in engineering, Computer Science, or related field (B.E./BTech preferred).
8+ years of experience in IT Services / Infrastructure / Operations
Experience in Governance / PMO / Audit roles
Strong financial awareness (budget tracking)
High ownership mindset (acts on behalf of leadership)
Ability to challenge senior stakeholders
Solid attention to detail + audit mindset
Excellent structured communication (decking + reporting)

Key Performance Indicators (KPIs):
Governance Performance
≥ 99.8% uptime governance visibility tracking
SLA compliance ≥ 99%
Zero missed escalations / surprises
Audit Compliance
Zero major audit observations
≥ 95% findings closed within timelines
Strong audit ratings (aligned to org benchmarks)
Delivery Assurance
≥ 90% IT Services initiatives delivered on time
Early risk identification (90% risks identified proactively)
Financial Discipline
Zero budget overruns (function level)
Identified and delivered cost optimization opportunities
Leadership Confidence
High-quality monthly decks (no rework required)

Strong feedback on:
Insight quality
Proactive governance
Decision support

📌 Senior Manager - Information Technology (India)
🏢 AxisMaxlife
📍 India