Provides operational and support-focused administration of VMware Workspace ONE UEM, handling day‑to‑day device management, user issues, and standard change requests in an enterprise setting.
Key Responsibilities
Perform L2 support for Workspace ONE UEM
Support device enrollment, compliance, and app deployment
Manage iOS, Android Enterprise, Windows 10/11, macOS devices
Configure and maintain profiles, restrictions, and policies
Troubleshoot enrollment failures, app install issues, and sync problems
Support Azure AD / Entra ID integration and certificate issues
Execute standard changes, upgrades, and health checks
Maintain documentation, SOPs, and knowledge articles
Skill Requirements
2–4 years in MDM / Endpoint Management / EUC
Hands‑on experience with Workspace ONE UEM
Working knowledge of iOS, Android Enterprise, Windows MDM