Life at VMock is all about

Smart, Smarter, and the Smartest people

We hire the ones who are ready to run the race and turn them into champions!

Making an Impact

We are passion-driven individuals, who believe in making a dent in the universe!

Taking Ownership and Initiative

We find our own paths, leading in whatever we do!

Work and Play

Friday happy hours, in-house table tennis tournaments and a rustic wooden café in our open-plan office is where we bring our dreams to life!

Job Description

- Looking for a Senior Business Analyst, who will be responsible for understanding client requirements, identifying trends & patterns, planning and implementing the overall analytics and business intelligence strategy regarding launch and development of recent products.
- Responsibilities
- Drive customer satisfaction and experience by addressing product-related queries received on user support portal.
- Work with Client Success team to understand and gather the exact client requirements, work with different internal teams to address client queries, concerns and request pre, during and post client launch.
- Identify trends and patterns in large amounts of information using appropriate tools / techniques to scale the product.
- Plan and implement the overall analytics and business intelligence strategy regarding launch and development of new products.




- Glean insights regarding product friction, customer pain-points and user personas to drive product and process recommendations.
- Spearhead user-behaviour analysis to develop innovative strategies, tools and, modifications for enhancing customer experience in collaboration with Product Teams.
- Track all existing problems, consolidate inputs from cross-functional teams and route to the correct team for resolution.
- Report key performance metrics to senior management.
- Requirements
- Qualification: Undergraduate degree from top-tier institute.
- Work Experience: 3-5 years of experience in business analysis.
- Analytical Skills: Applying your analytical genius to work with large amounts of data; having deep data mugging ability to prepare data for machine learning algorithms
- Communication Skills: Having exceptional written and verbal communication skills to drive content development and interact with high-end audience
- Business Acumen: Having business smartness coupled with strong understanding of business concepts
- Computer Skills: Proficiency in word processing, spreadsheets (excel) and PowerPoint
- Initiative: Ability to work with limited supervision within a team with high-level of individual initiative

📌 Senior Business Analyst (India)
🏢 Vmock
📍 India