- Manage daily operations of manpower deployment across client locations.
- Ensure timely recruitment, onboarding, and deployment of workforce.
- Coordinate with recruitment and HR teams for manpower requirements.
- Monitor attendance, shift management, productivity, and workforce discipline.
- Maintain strong client relationships and ensure high service satisfaction.
- Handle employee grievances and resolve operational issues effectively.
- Ensure compliance with labour laws, PF, ESI, PT, and statutory requirements.
- Prepare MIS reports, operational dashboards, and client reports.
- Conduct site visits and monitor field operations regularly.
- Optimize operational costs and improve efficiency.
- Lead and motivate operations teams and field staff.
- Ensure achievement of KPIs, SLAs, and business targets.
Required Skills
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Client relationship management
- Workforce planning and deployment
- Knowledge of labour laws and statutory compliance
- Problem-solving and decision-making skills
- MS Office and reporting skills
Qualification
- Any Graduate / MBA preferred
- Additional certification in HR / Operations will be an advantage
Experience
- 5–10 years of experience in manpower service / staffing industry
- Experience in handling large workforce deployment preferred