SAP Business One Support Team Lead is responsible for leading functional support and enhancement initiatives for SAP Business One (SAP B1). This role combines hands-on functional expertise with team leadership, ensuring effective support delivery, continuous improvement, and successful execution of support-driven and international projects. The candidate will act as a bridge between global business stakeholders and technical teams while managing a team of functional consultants.

Key Responsibilities

Team Leadership & Governance

- Lead, mentor, and manage a team of SAP B1 functional consultants supporting multiple business units across regions

- Define support processes, ensure SLA compliance, and drive service excellence

- Conduct regular performance reviews, training, and knowledge-sharing sessions

Functional Support & Issue Management

- Oversee end-to-end functional support across SAP B1 modules (Finance, Sales, Purchasing, Inventory, Production)

- Act as escalation point for complex functional issues and critical incidents

- Ensure root cause analysis (RCA) and preventive measures are implemented

Project & Enhancement Delivery

- Lead and manage support-driven projects, enhancements, and change requests

- Gather and document business requirements and translate them into functional specifications

- Coordinate with technical teams for customization, integration, and reporting solutions

- Ensure timely and quality delivery of enhancements within scope and budget

International Project Management

- Manage and deliver SAP B1 projects across multiple countries and regions

- Coordinate with global stakeholders, vendors, and cross-functional teams

- Handle multi-currency, multi-taxation, and localization requirements

- Ensure alignment with regional compliance, statutory regulations, and business practices

- Facilitate communication across different time zones and cultural contexts

Stakeholder Engagement





- Partner with business users to understand operational challenges and provide optimized ERP solutions

- Facilitate workshops, user training, and process improvement initiatives

- Maintain strong communication with key stakeholders and senior management globally

Process Optimization & Continuous Improvement

- Identify opportunities to improve business processes using SAP B1 capabilities

- Drive standardization and best practices across modules and geographies

- Promote automation and efficiency improvements

Documentation & Compliance

- Maintain functional documentation including business process flows, configuration guides, and user manuals

- Ensure compliance with internal controls, audit requirements, and global data governance standards

Required Qualifications

- Bachelor’s degree in Business Administration, Information Systems, or related field

- 6+ years of experience as an SAP Business One Functional Consultant leading teams or managing functional support projects

- Proven experience in handling international or multi-country SAP B1 projects

- Strong expertise in SAP B1 core modules (Finance, Sales, Purchasing, Inventory, Production)

- Experience in business process mapping and ERP solution design

Key Skills

- Solid functional and business process understanding

- Leadership and team management

- Excellent communication and global stakeholder management

- Cross-cultural collaboration and adaptability

- Problem-solving and analytical thinking

- Project and change management

- Knowledge of SQL / basic technical understanding is an advantage

Preferred Qualifications

- SAP Business One certification

- Experience in multi-company and multi-country implementations

- Exposure to reporting tools (e.g., Crystal Reports, Power BI)

- Familiarity with integrations, APIs, and third-party add-ons

Performance Metrics

- SLA compliance and support efficiency

- Successful delivery of international projects and enhancements

- User satisfaction and adoption rates across regions

- Process improvement outcomes

- Team performance and development

📌 SAP Business One Support Team Lead (India)
🏢 INGOLD SOLUTIONS
📍 India