Nagpur, Maharashtra
Job Summary

Service Desk L1 - English

Key Responsibilities

Phone/Email/Chat support experience necessary. · Technical helpdesk or technical call center experience is necessary. · Disciplined, systematic problem solving skills required. · Hands-on work experience with the following: · Windows Operating systems · Clients: Windows7, Windows Vista, Windows XP, Windows 2000, Windows 10 · Servers: Windows 2000, Windows 2003, Windows 2008, · Knowledge of Active Directory, Exchange · ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center , ServiceNow · User account creation for Active Directory, Exchange Mailboxes, Distribution lists · Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools · MS Office Suite : MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio · Internet browsers (e.g. Explorer, Chrome, Firefox), · VPN and remote dial-in users · Support for laptop, desktops, and printers · PDA and blackberry support · Others: Adobe Acrobat and other common desktop applications like Winzip, etc

Skill Requirements

Phone/Email/Chat support experience necessary. · Technical helpdesk or technical call center experience is necessary. · Disciplined, systematic problem solving skills required. · Hands-on work experience with the following: · Windows Operating systems · Clients: Windows7, Windows Vista, Windows XP,



Windows 2000, Windows 10 · Servers: Windows 2000, Windows 2003, Windows 2008, · Knowledge of Active Directory, Exchange · ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center , ServiceNow · User account creation for Active Directory, Exchange Mailboxes, Distribution lists · Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools · MS Office Suite : MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio · Internet browsers (e.g. Explorer, Chrome, Firefox), · VPN and remote dial-in users · Support for laptop, desktops, and printers · PDA and blackberry support · Others: Adobe Acrobat and other common desktop applications like Winzip, etc

Other Requirements

Excellent communication and conversation skills (Verbal and Written), B2 level English communication skill - Good documentation skills - Good working knowledge of MS OFFICE (Including MS Project and Visio) - Should have a excellent customer handling skills - Able to handle unforeseen situations - High level of acceptance - Can drive HCL’s value and its methodology

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📌 Senior Analyst - English, Arabic, Microsoft Windows (India)
🏢 HCLTech
📍 India