Sr. SVC2 Consultant

Exp: 8+ years

Remote

Shift Timing:02:30pm-11:30pm

Mandatory Skills

SAP CRM

SVC2 Consultant

Project Type: Implementation + AMS Support

Role Overview

We are looking for an experienced Sr. SVC2 Consultant with strong expertise in SAP CRM, SAP Sales & Service Cloud (SVC2/C4C), and Utilities domain projects. The ideal candidate should have hands-on experience in implementation, integration, support, and configuration activities within SAP Utilities environments.The candidate will play a key role in requirement gathering, solution design, assessments, workshops, testing, and project delivery across multiple SAP platforms. This role requires strong functional expertise, stakeholder management skills, and the ability to work closely with global teams and clients.

Key Responsibilities

Lead and participate in requirement gathering sessions with business stakeholders

Analyze business requirements and recommend scalable SAP solutions

Participate in solutioning, design workshops, assessments, and documentation activities

Configure SAP Sales & Service Cloud (SVC2/C4C) solutions based on business requirements

Support implementation, enhancement, and AMS support activities

Coordinate with cross-functional teams for integration and issue resolution

Participate in system testing, QA activities, and end-user training

Identify process improvement opportunities and recommend best practices

Mentor junior team members and support team collaboration initiatives

Work closely with business and technical teams to ensure successful project delivery

Required Skills & Experience

8+ years of experience as an SAP CRM / SVC2 Consultant

Strong experience in Energy / Utilities domain

Hands-on experience in SAP Sales & Service Cloud (V1 or V2) implementation projects





Must have worked on at least 1 implementation project in SAP Service Cloud

Experience with Service Cloud add-on for Utilities is preferred

Good understanding of Meter-to-Cash processes

Strong hands-on experience in Sales & Service Cloud configurations

Experience working on integrations between SAP C4C and SAP S/4HANA or ECC

Technical & Functional Expertise

Experience in:

SVC2 Layouts

Business Roles

Code List Mapping

ID Mapping

KUTs (Key User Tools)

Strong configuration experience in:

Customer Service processes

Business Master Data

Front Office operations

Utilities business processes

Move-In / Move-Out processes

Disconnection and Reconnection processes

SAP Utilities Integration Experience

Hands-on experience integrating C4C/SVC2 with SAP IS-U modules including:

Device Management

Billing

FICA

Experience working on:

Service Order scenarios

Notification scenarios in C4C-S4 Utilities environments

BPEM Case integration and testing with C4C

Additional Requirements

Experience in troubleshooting issues and providing production support

Ability to analyze existing business processes and identify improvement opportunities

Versatile to work on both Implementation and AMS projects

Strong communication and stakeholder management skills

Willingness to cross-train, upskill, and collaborate with team members

Experience mentoring junior consultants

Must have completed at least 2 full lifecycle implementation projects

SAP Utilities certification will be an added advantage

Immediate joiners are highly preferred

Preferred Skills

Experience in global project delivery environments

Exposure to SAP S/4HANA Utilities projects

Strong analytical and problem-solving capabilities

Ability to work independently in a remote setup

Pay: ₹100,000.00 - ₹110,000.00 per month

Work Location: Remote

📌 Senior SAP Service Cloud Version 2 (India)
🏢 FuGenEd ( Creating Opportunities For Deserving)
📍 India