Key Responsibilities

- Handle inbound and outbound calls professionally and courteously.
- Schedule, confirm, and reschedule patient appointments.
- Provide accurate information about hospital departments, doctors, services, and operating hours.
- Follow up with patients regarding appointments, health check-up packages, and feedback.
- Respond to patient inquiries and direct calls to the appropriate department when necessary.
- Ensure patient confidentiality and comply with hospital policies.
- Deliver exceptional customer service and maintain a positive patient experience.

Qualifications

- Minimum qualification: Any Bachelor's Degree.
- Previous experience in telecalling, customer service, healthcare, or hospital operations is preferred.

Required Skills

- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation.
- Basic computer knowledge and data entry skills.
- Ability to multitask and work in a fast-paced environment.
- Skilled, empathetic, and patient-focused attitude.

Work Location: In person

📌 Telecalling (India)
🏢 Murugan Hospital
📍 India