Position: Logistics Manager
Department: Operations / Logistics
Location: Calicut, Kerala
Employment Type: Full-Time
Experience: Minimum 3–5 years in E-commerce Logistics and Last-Mile Delivery Operations

Job Summary

We are seeking an experienced Logistics Manager to oversee and optimize our end-to-end e-commerce logistics operations, with a primary focus on last-mile delivery. The ideal candidate should have hands-on experience in managing delivery teams, courier partners, dispatch operations, order fulfillment, and delivery performance while ensuring high customer satisfaction and operational efficiency.

Key Responsibilities

· Manage daily logistics and last-mile delivery operations.

· Ensure timely dispatch and successful delivery of customer orders.

· Coordinate with courier partners, delivery executives, and warehouse teams.

· Monitor delivery performance, including delivery success rate, RTO (Return to Origin), and SLA compliance.

· Develop strategies to improve delivery efficiency and reduce operational costs.

· Handle logistics escalations, customer delivery issues, and operational bottlenecks.

· Analyze logistics KPIs and prepare daily, weekly, and monthly performance reports.

· Optimize delivery routes and workforce allocation for maximum efficiency.

· Ensure compliance with company SOPs and quality standards.

· Recruit, train, and supervise logistics executives and delivery coordinators.

· Work closely with Sales, Customer Support, and Warehouse teams to ensure seamless order fulfillment.

· Maintain relationships with third-party logistics (3PL) providers and courier companies.





· Implement process improvements to enhance delivery performance and customer experience.

Required Qualifications

· Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.

· Minimum 3–5 years of experience in E-commerce logistics, courier operations, or last-mile delivery management.

· Strong knowledge of delivery operations, dispatch management, and logistics planning.

· Experience managing courier partners and third-party logistics providers.

· Excellent leadership, problem-solving, and team management skills.

· Strong analytical and reporting abilities.

· Proficiency in Microsoft Excel and logistics/order management systems.

· Ability to work under pressure and manage multiple operational priorities.

Preferred Skills

· Experience in UAE or GCC e-commerce logistics is an added advantage.

· Knowledge of SLA management, RTO reduction, and delivery performance metrics.

· Strong communication and stakeholder management skills.

· Ability to make data-driven operational decisions.

Key Performance Indicators (KPIs)

· Delivery Success Rate

· On-Time Delivery Percentage

· SLA Compliance

· Return-to-Origin (RTO) Reduction

· Delivery Executive Productivity

· Customer Complaint Resolution Time

· Logistics Cost Optimization

· Dispatch Accuracy

· Team Performance and Attendance

· Operational Reporting Accuracy

Pay: ₹35,000.00 - ₹60,000.00 per month

Perks:

- Commuter assistance
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Logistics Manager (India)
🏢 Emarath Global
📍 India