Desk Side Services, AMT Asset Management Software, Windows PC, Hardware Mgmt - Printers, Hardware Asset Management, MAC Hardware M
Support L1.5 and L2 services
English Communication and Technical Troubleshooting
Remote Desktop Services
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.