Job Title: Steward

Department: Food & Beverage Service

Job Summary:

The Steward is responsible for providing excellent customer service by ensuring smooth food and beverage service, maintaining cleanliness of dining areas, and creating a pleasant dining experience for guests. The role requires professionalism, attention to detail, and a customer-focused approach.

Key Responsibilities:

Guest Service

· Welcome and assist guests in a courteous and professional manner.

· Present menus and provide information about food and beverage offerings.

· Take and serve orders accurately and efficiently.

· Ensure guests' needs and requests are attended to promptly.

· Handle guest inquiries and concerns professionally and escalate when necessary.

Food & Beverage Service

· Serve food and beverages according to established service standards.

· Ensure orders are delivered accurately and in a timely manner.

· Coordinate with kitchen and bar teams for smooth service operations.

· Monitor guest satisfaction throughout the dining experience.

Restaurant Maintenance

· Set up tables, dining areas, and service stations before service hours.

· Maintain cleanliness and hygiene standards in dining and service areas.

· Clear and reset tables efficiently after guest departure.





· Ensure all service equipment and utensils are clean and properly arranged.

Operational Support

· Assist in opening and closing duties of the restaurant.

· Maintain stock levels of service items and inform supervisors of shortages.

· Follow all health, safety, and hygiene regulations.

· Support team members during peak operational hours.

Required Qualifications:

· Minimum Higher Secondary (12th Pass) or equivalent.

· Diploma or certification in Hotel Management or Food & Beverage Service is preferred.

Experience:

· 0–2 years of experience in a restaurant, café, hotel, or hospitality establishment.

· Freshers with good communication skills may also apply.

Key Skills:

· Customer Service Excellence

· Communication and Interpersonal Skills

· Food & Beverage Service Knowledge

· Teamwork and Collaboration

· Skilled Grooming and Etiquette

· Attention to Detail

· Time Management

· Ability to Work Under Pressure

Key Performance Indicators (KPIs):

· Guest Satisfaction Scores

· Service Efficiency and Accuracy

· Table Turnaround Time

· Adherence to Hygiene and Service Standards

· Teamwork and Attendance

Work Location: In person

📌 Steward (India)
🏢 CHAICHUN
📍 India