Chennai, Tamil Nadu
Job Summary

Distributor Engineer Assistant

Scope of Work:

- Support equipment order submission and coordination

o Assist in Bill of Materials creation for order fulfillment
o Guide distributors on software and hardware product catalog

- Track distributor certification progress to ensure compliance

o Ensure distributor understands certification roadmap and timeline
o Provide structured weekly status reporting to stakeholders

- Provide remote support for demo environment setup and readiness

o Perform remote diagnostics and basic network troubleshooting leveraging
standardized technical documentation
o Coordinate timely escalation and resolution across teams

- Explain or refresh any knowledge gap using existing training materials

o Coordinate with Distributor technical counterparts to ensure alignment
o Utilize existing documentation to clarify HPE/Juniper solution functionalities

Must have:

- Strong networking fundamentals (routing & switching, IP addressing, subnetting, device

configuration, static/dynamic routing)

- High attention to detail ensuring accuracy and quality of deliverables
- Clear and skilled communication (written & verbal)
- Experience working in cross-functional/global environments
- Technical academic background

Job Description

Good to have:

- Industry-recognized networking certifications (JNCIA-Junos, HPE Aruba ACA, CompTIA

Network+, CCNA)

- Foundational understanding of network security (TLS, certificates, encryption)




- Familiarity with Juniper and HPE networking platforms and solutions

Behavioral competencies:

- Ownership mindset (takes accountability for tracking and follow-ups)
- Proactive problem identification and escalation
- Ability to operate in fast-paced environments
- Strong collaboration across geographies and cultures

Expected results:

- Drive 100% completion of technical certification plans for assigned distributors within 3

months

- Ensure successful demo environment setup for 100% of assigned distributors within 6

months
What This Role Is NOT

- Own account relationship
- Not development of automation solutions

Key Responsibilities
1. To Ensure Complete Adherence To Attendance, Login Hours, And Unscheduled Leave, Provide Regular Updates, Facilitate In Resolving And Addressing Team Issues And Concerns, And Conduct Regular Reviews With The Team.
2. Ensure Retention Of Team Members Is Within The Agreed Norms
3. Improving Skill Level Through Self Development
4. The Individual Should Be Able To Manage, Motivate, Engage And Enthuse People To Take Them To The Next Level Of Achievement.
5. To Be Responsible For Meeting Slas/Deliverables
6. To Participate In The Calibration Audits And Report Feedback

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📌 Team Lead (India)
🏢 HCLTech
📍 India