Key Responsibilities:

- Lead and manage end-to-end delivery of large-scale IT Infrastructure projects for key clients.
- Oversee the implementation and governance of ISO 27001 standards across infrastructure environments.
- Drive supplier and vendor relationship management, ensuring SLAs, compliance, and cost efficiency.
- Conduct regular quality reviews, risk assessments, and provide strategic mitigation planning.
- Interface with business and technical stakeholders to gather requirements and deliver enterprise-grade solutions.
- Deliver comprehensive business reporting and dashboards for internal and client stakeholders.
- Champion OPEX initiatives to drive continuous improvement and operational excellence.
- Support infrastructure governance, manage escalations, and provide strategic direction to delivery teams.

Key Skills & Competencies:

- Service Delivery & Infrastructure Project Management




- Supplier Relationship Management
- ISO 27001 Compliance & Risk Management
- Quality Reviews & Business Reporting
- Business Intelligence (BI) & Solution Design
- Operational Excellence (OPEX)
- Strong Analytical and Requirements Analysis Skills
- Domain Experience in BFSI and Enterprise IT

Qualifications:

- Bachelor’s degree (preferably from the University of Mumbai or equivalent); PMP, Prince2, or ITIL certifications preferred.
- 25+ years of experience in program and project management, with deep expertise in infrastructure service delivery.
- Robust background in outsourcing/offshoring industries, with a focus on BFSI clients and enterprise environments.

📌 Program Manager (India)
🏢 eClerx
📍 India