Company: Solutions A2D

Job Title: Client Relationship Executive

Location: Kota, Rajasthan

Employment Type: Full time

About

Solutions A2D is an academic support company dedicated to assisting international students with their academic requirements, including assignments, case studies, dissertations, research projects, presentations, and other educational support services. Our mission is to deliver timely, high-quality assistance while maintaining exceptional client relationships.

Job Summary

We are seeking a dynamic and customer-focused Client Relationship Executive to join our team. The ideal candidate will be responsible for communicating with international students, understanding their academic requirements, coordinating with internal teams, and ensuring a seamless client experience from inquiry to project completion.

Key Responsibilities:

- Communicate with international students via email, WhatsApp, phone calls, and other communication platforms.
- Understand students' academic requirements and accurately document project details.
- Build strong, long-term relationships with clients by providing prompt and professional support.
- Coordinate with academic experts and operations teams to ensure timely project delivery.
- Follow up with new inquiries and existing clients regarding project updates and feedback.
- Handle client concerns professionally and ensure timely resolution.
- Maintain accurate records of client interactions using CRM or internal systems.
- Assist in preparing quotations, invoices, and project updates.
- Encourage repeat business through excellent customer service and relationship management.




- Ensure complete confidentiality of client information and academic projects.

Eligibility

- Bachelor's degree in Business Administration, Commerce, Marketing, English, or a related field.
- Fresh graduates and candidates with up to 1 year of experience are welcome to apply.

Required Skills

- Excellent communication skills in English (spoken and written).
- Strong interpersonal and relationship management skills.
- Ability to understand client requirements and manage multiple tasks efficiently.
- Good problem-solving and negotiation skills.
- Basic knowledge of MS Office (Excel, Word, Outlook).
- Ability to work under deadlines in a fast-paced environment.
- Positive attitude, professionalism, and willingness to learn.

Key Performance Indicators (KPIs)

- Client satisfaction and retention.
- Response time to client inquiries.
- Accuracy in understanding and documenting project requirements.
- Timely coordination with internal teams.
- Repeat business and positive client feedback.

What We Offer

- Comprehensive training and mentorship.
- Exposure to international clients and global academic projects.
- A collaborative and growth-oriented work environment.
- Performance-based incentives.
- Career progression to Client Relationship Executive, Team Leader, or Business Development Executive.

Experience: 1 year experience in same field, Freshers

Salary: ₹8,000–₹20,000 per month + Performance Incentives (based on skills and experience)

Working Days: Monday to Saturday

Working Hours: 11:00 AM – 6:00 PM

Pay: ₹8,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 Client Relationship Executive (India)
🏢 Solutionsa2D
📍 India