Job Opportunity: International Voice Process(Customer Support profile)

Company Name: Mangalam Information Technologies Pvt Ltd

Website: mangalaminfotech.com

Location: Ahmedabad

Job Responsibilities:

1. Outbound calls & Inbound calls to the clients for Records Retrievals or facility

2. Calling the insurance carriers based on the appointment received by the clients.

3. Calling insurance companies to get the status.

4. Willing to work in any process pertaining to voice based on the requirement.

5. Maintain the individual daily logs.

6. Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.

7. Work cohesively in a team setting and assist team members to achieve shared goals.

8. Communication / Issue escalation to seniors if there is any in a timely manner.

Shift Timing: 6:30 PM to 3:30 AM

Key Benefits:

5 Days Working

Meal Faculty

2700/- -Attendance Bonus

25000/- Retention bonus

30 Paid Leaves Annually

Certified as a "Outstanding Place to Work"

Pay: Up to ₹29,000.00 per month

Perks:

- Food provided
- Provident Fund

Work Location: In person

📌 Process Associate-Voice process - US-Nightshift- Ahmedabad (India)
🏢 Mangalam Information Technologies
📍 India