- To ensure delivery, pick up, connections from the hub to the branches every day in order to meet the service levels and customer experience.
- To identify and set up operation in current areas which can derive business and save cost by converting them into direct locations for better customer experience and control over operation.
- To design and execute routes so that day to day operation and contingencies are managed.
- To manage and roll out action plans in the event of contingencies to ensure service levels are met.
- To negotiate with Third Party Vendor’s and take the decisions on volume allocation.
- To resolve escalations from network and customers.
- To deliver result on productivity elements which are directly linked to operating cost.
- To deliver result on cost per piece plan.
- To help credit and Sales team to resolve billing disputes.
- To drive team on ground and in back office to get the desired results in terms of service agreed and cost effectiveness.
- To train new business partners. To train new team members.
- To undertake new assignment or project as per business, customer and operation needs.
- To manage records and retain them as necessary.
- To ensure operation is executed and compliant every single day.
- To manage & maintain day to day vendor relations and close Vendor bills in a timely & accurate manner.
- To maintain service reports, cost reports and billing reports of the branches.
- To constantly strive for the better customer experience and effective operation every day.
- To create atmosphere of trust between own team and internal as well as external customer.
- To promote safety and ensure all the possible safety precautions are taken by all the team members.
Primary Responsibilities:
- To ensure delivery, pick up, connections from the hub to the branches every day in order to meet the service levels and customer experience.
Additional Responsibilities:
Reporting Team
- Reporting Designation:
- Reporting Department:
Educational qualifications preferred
- Category: Higher Secondary
- Field specialization:
- Degree: 12th/HSC/Intermediate
- Academic score:
- Institution tier:
Required Certification/s:
Required Training/s:
Required work experience
- Industry:
- Role:
- Years of experience: 1 to 2
Key Performance Indicators:
Required Competencies:
Competencies
- Achieve Result
- Serve and Delight our customers
- Collaborate and Partner with others
Required Knowledge:
Required Skills:
Required abilities
- Physical:
- Other:
Work Environment Details:
Specific requirements
- Travel:
- Vehicle:
- Work Permit:
Other details
- Pay Rate:
- Contract Types:
- Time Constraints:
- Compliance Related:
- Union Affiliation:
Job Snapshot
Updated Date
09-07-2026
Job ID
JOB_136
Function
Operations
Location
Ahmedabad, Gujarat, India ..+ 4
Experience
1 - 2 Years
Employee Type
On Roll
Employee Sub Type
Full Time Employees
📌 Executive - Operations (Dispatch) (India)
🏢 MOVIN
📍 India
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