The Front Office Executive is responsible for delivering exceptional guest service, managing guest check-ins and check-outs, handling reservations, and ensuring smooth front desk operations. The role serves as the first point of contact for guests and plays a vital role in creating a positive guest experience.

Key Responsibilities:Guest Services

- Welcome guests in a warm, qualified, and courteous manner.
- Manage guest check-in and check-out procedures efficiently.
- Respond promptly to guest inquiries, requests, and complaints.
- Ensure guest satisfaction and exceed service expectations.

Reservations & Room Management

- Process room reservations, modifications, and cancellations.
- Maintain accurate room inventory and coordinate room assignments.
- Coordinate with Housekeeping and Maintenance departments regarding room status.

Billing & Cash Handling

- Prepare and present guest bills accurately.
- Process payments through cash, card, and online payment methods.
- Maintain proper records of transactions and daily cash reports.

Communication & Coordination

- Coordinate with all hotel departments to ensure smooth guest experiences.
- Handle telephone calls, emails, and guest correspondence professionally.
- Communicate VIP arrivals, group check-ins, and special guest requirements.

Administrative Duties

- Maintain guest records and update information in the Property Management System (PMS).
- Prepare daily occupancy, arrivals,



departures, and revenue reports.
- Ensure compliance with hotel policies, SOPs, and brand standards.

Qualifications:

- Graduate in Hospitality Management, Hotel Management, Tourism, or related field..
- Freshers with good communication skills may also apply.

Required Skills:

- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Knowledge of hotel PMS systems (Opera, OnQ, IDS, etc.).
- Basic computer proficiency (MS Office).
- Problem-solving and conflict-resolution skills.
- Ability to multitask and work under pressure.
- Professional grooming and presentation.

Key Performance Indicators (KPIs):

- Guest Satisfaction Scores (GSS).
- Check-in and check-out efficiency.
- Guest complaint resolution time.
- Upselling revenue achievement.
- Accuracy of billing and documentation.

Working Conditions:

- Rotational shifts, including weekends and holidays.
- Prolonged standing at the reception desk.
- Interaction with guests, vendors, and hotel staff on a daily basis.

Hospitality-Specific Note (Hilton / Best Western Style)

The Front Office Executive is expected to uphold brand standards, create memorable guest experiences, drive guest loyalty, and contribute to achieving hotel revenue and guest satisfaction objectives.

Pay: From ₹10,000.00 per month

Work Location: On the road

📌 Front Office Associate, Front Office Executive (India)
🏢 Hampton by Hilton, Alkapuri, Vadodara
📍 India