Key Responsibilities:

● Lead and manage the Customer Success and Operations teams across multiple client accounts and projects.

● Drive operational excellence, ensuring process adherence, SLA compliance, and consistent service quality.

● Maintain robust relationships with key clients, acting as the senior point of contact and representing the company professionally.

● Oversee the end-to-end delivery of BPO services, ensuring customer satisfaction, retention, and account growth.

● Develop and implement strategies to optimize operational efficiency, reduce costs, and improve service levels.

● Monitor performance metrics, prepare reports, and provide actionable insights to the leadership team.

● Mentor and develop high-performing teams, fostering a culture of accountability, customer focus, and continuous improvement.

● Collaborate with internal stakeholders to address client needs and implement solutions.

● Drive change management initiatives to streamline processes and enhance the client experience.

Required Qualifications & Skills:

● 10+ years of experience in the BPO industry, with significant exposure to client-facing roles and operations management.





● Proven experience managing large teams and handling multiple client accounts simultaneously.

● Excellent communication, presentation, and interpersonal skills.

● Highly presentable, confident, and able to represent the organization to senior client stakeholders.

● Strong leadership and team-building capabilities.

● Deep understanding of BPO operational processes, KPIs, and service delivery standards.

● Analytical mindset with the ability to make data-driven decisions.

● Experience in implementing process improvements and operational best practices.

Preferred Skills:

● Experience with global clients or multi-location operations.

● Knowledge of CRM, workforce management, or ticketing tools used in BPO operations.

● Strategic planning and performance management expertise.

Pay: ₹1,800,000.00 - ₹2,200,000.00 per year

Benefits:

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- Your Last Drawn Salary (In CTC) Per Annum?

Work Location: In person

📌 Head - Customer Success & Operations (India)
🏢 Moretasks Business Solution
📍 India