Location : Gurgaon
Job Description:
- Determines requirements by working with clients
- Shall have the knowledge of CC operational process
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information
- Keeps equipment operational by following established procedures; reporting malfunctions
- Updates job knowledge by participating in educational opportunities
- Enhances organization reputation by accepting ownership for accomplishing recent and different requests; exploring opportunities to add value to job accomplishments
Experience: 2 - 3+ Years
Salary: 2Lacs - 3Lacs /annum
Skills:
- Excellent communication skills
- Strong interpersonal skills
- Ability to understand client's needs and present solutions
- Understanding of market and product
- Should have handled teams
Educational Qualifications: Graduation / MBA
Preffered Industry: Travel / E - Commerce
Contact email id :
[email protected]
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