Chennai, Tamil Nadu
Job Summary

Experience

8+ years of overall ServiceNow experience
5+ years of hands-on ServiceNow Integration experience

Position Summary

We are seeking a highly skilled ServiceNow Integration Specialist to design, develop, support, and optimize enterprise integrations between ServiceNow and external applications. The ideal candidate will possess deep expertise in ServiceNow development, integration Hub, APIs, middleware technologies, and enterprise integration patterns. This role requires solid scripting capabilities and the ability to lead complex integration initiatives across cloud, on-premises, and third-party platforms.

Key Responsibilities

Integration Design & Development

Design, develop, and maintain integrations between ServiceNow and enterprise applications.
Architect scalable, secure, and reusable integration solutions.
Build and support inbound and outbound integrations using REST, SOAP, and web services.
Develop real-time, scheduled, event-driven, and batch integrations.
Ensure adherence to enterprise architecture, security, and integration standards.

ServiceNow Development

Develop and maintain custom applications, Script Includes, Business Rules, Flow Designer solutions, and integration Hub spokes.
Configure and support MID Servers, Import Sets, Transform Maps, and Data Sources.
Perform code reviews and ensure compliance with ServiceNow development best practices.
Troubleshoot and resolve complex platform and integration issues.

Enterprise Integration Management

Integrate ServiceNow with:
Active Directory / Entra ID
SAP
Azure DevOps
Monitoring Tools (SolarWinds, Dynatrace, Splunk, SCOM, etc.)
HR Systems (Workday, SuccessFactors, etc.)
Cloud Platforms (Azure, AWS, GCP)




Collaboration Platforms (Microsoft Teams, Outlook)
Custom Enterprise Applications
Support Service Graph Connectors and CMDB integrations.
Work with middleware platforms such as MuleSoft, Boomi, Dell Boomi, Informatica, or similar tools.

Support & Governance

Monitor integration health and performance.
Conduct root cause analysis for integration failures.
Maintain technical documentation and integration architecture diagrams.
Ensure compliance with security, audit, and data protection requirements.
Participate in platform upgrades and integration impact assessments.
Skill Requirements
ServiceNow Integration Hub
ServiceNow Scripting & Development
REST/SOAP APIs
JavaScript
JSON/XML
MID Server Administration
Enterprise Integrations
API Management
Integration Troubleshooting
ServiceNow Platform Architecture
Other Requirements

Required Certifications

Mandatory

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)

Preferred

ServiceNow Certified Implementation Specialist (ITSM)
ServiceNow Integration Hub Micro-Certification

Education

Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.

Key Competencies

Integration Architecture
Advanced Scripting & Development
Problem Solving & Troubleshooting
Technical Leadership
Analytical Thinking
Stakeholder Communication
Documentation & Knowledge Sharing
Security & Compliance Awareness
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📌 Track Lead - IT Operations Management, RESTful API, Angular (India)
🏢 HCLTech
📍 India