Job Description

- Should have Excellent Communication Skills.
- Should be able to handle a team of 80-100 CSE (Inbound/Outbound) & 6-7 Team Leaders.
- Maintains and improves call centre operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Must lead the organization and provide development in short term and long term operations performed.
- Must interact with the directors and maintain operations by directing all activities which are performed daily, weekly and monthly.
- Driving continuous improvement culture within the department.
- Drive business strategies to improve the competitive position of the company by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses
- Identifies individual strengths of team members and actively fosters career advancement.



People/ Team management and working towards delivering the required targets.
- Responsible for the overall direction, coordination, and evaluation of the teams under management. Understands and demonstrates core values and Leadership Principles.
- Develops and drives strategies and programs which improve the competitive position of the Company.
- Solid leadership skills and ability to ensure team understands job and business requirements and build team empowerment
- Soft Skills Willingness to learn & contribute, Positive Attitude, Effective team management skill, Good communication skills, Adaptable to changes, Open mindedness, Ability to stretch, Commitment to the job.
- Very strong peoples person, ability to work with the diverse set of people.

Salary
Between 5.00 Lac to 6.00 Lac (Depends on experience & interview)

Product
Personal Loan / Business Loan (Secured & Unsecured)

📌 Operations Manager (India)
🏢 iServefinancial
📍 India