Position Overview: We are seeking a highly motivated and experienced Technical Support Engineer to join our team. The ideal candidate will provide top-quality customer support to drive customer satisfaction and contribute to the resolution of technical issues. This role requires robust problem-solving abilities, attention to detail, and excellent communication skills. The candidate will work closely with cross-functional teams to troubleshoot, diagnose, and resolve technical issues related to SaaS and cloud applications.
Key Responsibilities:
Customer Support:
· Provide excellent customer support to drive high levels of customer satisfaction.
· Respond promptly and professionally to customer inquiries and technical issues via various communication channels (email, phone, chat).
Technical Issue Documentation:
· Document technical issues and develop test cases to address similar concerns in the future.
· Maintain detailed records of customer interactions and troubleshooting steps for reference.
Collaboration Across Teams:
· Work with engineering,
product, and other internal teams to resolve complex issues and improve service delivery.
· Provide feedback and suggest improvements to products and services based on customer interactions.
Key Skills & Qualifications:
- Experience: Minimum of 2 years of relevant industry experience in a technical support role.
- Education: Bachelor of Technology (B. Tech) in Electrical Engineering or a related field.
- Communication Skills: Excellent written, verbal, and interpersonal communication skills to effectively assist customers and collaborate with internal teams.
- Problem-Solving & Critical Thinking: Strong problem-solving abilities with an analytical approach to troubleshooting.
- Time Management: Ability to manage multiple cases and prioritize work efficiently to meet customer needs.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
📌 Technical Support Engineer (India)
🏢 Meteoxperts Solutions
📍 India
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