Monitor multi-cloud environments via Service Now tickets and other customer communication channelsrn Build cloud resources in Azure as requested by end-usersrn Collaborate with L2/L3 teams to respond customer queries and escalate issuesrn Provide first-level triage, basic troubleshooting, and issue escalation following different runbooksrn Deleting cloud accounts(AWS/Azure/GCP) and their resources as per the request rn Building cloud resources using Jenkins pipelines.
Primary Skill: AWS and Azure Cloud Computing, Jenkins\\r\\nSecondary Skill: GCP and Alibaba, ITSM tool experience\\r\\nGood To Have: Related certifications
Key Responsibilities
Monitor multi-cloud environments via Service Now tickets and other customer communication channelsrn Build cloud resources in Azure as requested by end-usersrn Collaborate with L2/L3 teams to respond customer queries and escalate issuesrn Provide first-level triage, basic troubleshooting, and issue escalation following different runbooksrn Deleting cloud accounts(AWS/Azure/GCP) and their resources as per the request rn Building cloud resources using Jenkins pipelines.
Skill Requirements
Basic understanding of cloud computing concepts and services rn Experience with ticketing systema (preferred: Service Now)rn Excellent communication and problem-solving skillsrn Willingness to work in a 24X7 support workplace (rotational shifts)
Other Requirements
Monitor multi-cloud environments via Service Now tickets and other customer communication channelsrn Build cloud resources in Azure as requested by end-usersrn Collaborate with L2/L3 teams to respond customer queries and escalate issuesrn Provide first-level triage, basic troubleshooting, and issue escalation following different runbooksrn Deleting cloud accounts(AWS/Azure/GCP) and their resources as per the request rn Building cloud resources using Jenkins pipelines.