Role Title: Journeys Program Support (CL9)
Role Summary
Provides operational and program management support for the client visit lifecycle, ensuring seamless planning, coordination, execution, and follow-through across all engagements.
Key Responsibilities
Visit Coordination

- Manage visit intake, scheduling, tracking, and workflow coordination
- Support execution of the end-to-end visit process from request through completion
- Coordinate stakeholders across account, business, and operational teams

Program Operations

- Maintain visit dashboards, trackers, and reporting
- Monitor milestones, timelines, and deliverables
- Ensure adherence to established processes and quality standards

Logistics & Communications

- Coordinate meeting schedules, logistics, communications, and documentation
- Prepare visit materials and support engagement readiness activities
- Manage post-visit documentation and action tracking

Continuous Improvement

- Support maintenance of playbooks, templates, and knowledge repositories




- Identify opportunities to simplify processes and improve efficiency

Qualifications

- Robust organizational and project coordination skills
- Experience supporting programs, events, client engagements, or operations
- Excellent communication and stakeholder management capabilities
- High attention to detail and ability to manage competing priorities

Success Metrics

- Timely and accurate execution of visit processes
- Quality of reporting and program administration
- Stakeholder satisfaction
- Compliance with operational standards and service levels

Minimum of 2 years of experience in program coordination, project support and operations, maintaining trackers, dashboards, and program reporting
Bachelor s degree or equivalent minimum 5 years of overall work experience Strong organizational skills and attention to detail
Excellent communication written and oral and interpersonal skills
Proven ability to manage competing priorities

📌 Journeys Program Support (India)
🏢 Accenture
📍 India